Product Support

Need help with UTSI equipment?

Contact our team with details of your product and enquiry. We will review the information and advise on the appropriate next step where possible.

Contact Support View Products

Contact UTSI

Send us the details of your support enquiry

Whether your question concerns operation, documentation, a technical issue or an older product, provide as much information as possible so that we can review the enquiry accurately.

Support options depend on the product, its age, configuration, condition and the availability of relevant documentation or components.

Submit a Support Enquiry

Product details

Provide the product name, exact model and serial number where available.

Description

Explain the question or issue clearly, including when it began and how it affects operation.

Supporting material

Include photographs, screenshots or relevant sample data where these help explain the enquiry.

Contact information

Include your name, company, location and the best way for us to respond.

What Happens Next

We will review the enquiry before advising on the next step

Not every issue can be assessed from the initial message, particularly for older or specialist equipment.

Initial review

We will review the product details and the information supplied with the enquiry.

Further information

We may request additional photographs, equipment details or a clearer description before advising further.

Available options

Where possible, we will explain the available documentation, guidance or practical next steps relevant to the enquiry.

Product Availability

Support may vary between products and generations

The UTSI range includes current products, specialist systems and equipment from earlier generations. Documentation, components, software compatibility and technical support cannot be guaranteed for every model. Contact us with the exact equipment details so that availability can be assessed.

Common Questions

Before submitting an enquiry

How do I request support?

Use the Contact Us page and provide the product name, model, serial number and a clear description of the enquiry.

Can I request a manual or datasheet?

Yes. Include the exact product and model details. Availability depends on the equipment generation and the documentation held by UTSI.

Do you support older UTSI equipment?

This depends on the model, age, condition and availability of records or components. Send the equipment details and photographs for an initial review.

Should I return equipment immediately?

Contact UTSI before sending equipment. We need to review the enquiry and agree the appropriate next step first.

Contact Support

Tell us which product you have and how we can help

Include the model, serial number and a clear description of your enquiry so that we can review it properly.